Wednesday, December 19, 2018
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B2C Contact Centre Agent – MSC Cruises – Napoli, Campania


kaarwork MSC Cruises

In line with MSC Cruises service standard & procedures, the B2C Contact Centre Agent promotes MSC Cruises products and services to consumer and provides the customer service, handling all individual clients’ requests – coming by telephone, email and chat.
  • Fluent in Italian and English. Any additional European language is considered an advantage;
  • University degree (Economics, Business Administration, Marketing & Communication, Linguistic studies);
  • Experience of dealing with clients either over the phone or face to face;
  • Sales experience;
  • Good knowledge of Microsoft Office;
  • Communication and interpersonal skills;
  • Sales and persuasion skills;
  • Proactivity and results orientation;
  • Customer Orientation.
  • Handles individual clients’ telephone calls, in line with the Service Standards and Procedures;
  • Promotes MSC Cruises products and services;
  • Uses the reservation systems to process telephone sales for individual clients;
  • Assists clients with specialist support and after-sales service;
  • Assists clients with their online booking and other web queries;
  • Responds to clients’ requests coming by several channels ;
  • Provides support and information to clients in order to enhance customer service and loyalty;
  • Reports customer feedback on web functionalities and content.


Right to work in ItalyPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.


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