Coordinator Business Planning & Quality Assurance – MSC Cruises – München


KaarWork MSC Cruises

In line with the corporate guidelines the Coordinator Business Planning & Quality Assurance coordinates and controls the quality of the set-up of tariffs/prices and ad-on services in all reservations systems. In addition they supports the pricing team, coordinates itinerary changes, functionally supports the contact centre in Salzburg and controls new pricing concepts with regard to the display and bookablity possibilities in reservations systems.
  • Excellent German and English;
  • Touristic or commercial apprenticeship and/ or university degree with focus on tourism/ business administration;
  • High affinity and good knowledge of touristic reservation systems (Amadeus-TOMA/Saber/Jack Plus) desirable;
  • First professional experience in a touristic company desirable;
  • Knowledge of the national and international cruises industry;
  • Excellent analytical thinking;
  • High flexibility and self-initiative;
  • Good knowledge of MS Office applications especially Excel.
  • Coordinates and controls the quality of the set-up of tariffs/prices and ad-on services in the MSC own reservations systems and other computer reservations systems (CRS);
  • Supports the pricing team in implementing special promotions;
  • Controls new pricing concepts with regard to display and bookabilty possibilities in the reservations systems;
  • Is the contact person for problems with the bookability of tariffs;
  • Enhances the MSC own reservations systems;
  • Controls the display of the MSC products on partner websites;
  • Monitors competition;
  • Coordinates and communicates itinerary changes;
  • Coordinates, shares information and functionally supports (e.g. bookability, interpretation GTC etc.) the contact centre in Salzburg;
  • Manages goodwill claims within the set approvals


Right to work in GermanyPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.


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