Wednesday, December 19, 2018
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Customer Support Hotel Booking Portal – Work_in_Berlin Recruitment Agency – Berlin


KaarWork Work_in_Berlin Recruitment Agency

We are looking for communicative customer support co-workers (m/f/d) for the customer service of a leading hotel booking portal. Previous experience in tourism is an advantage, but not mandatory.

Your tasks in this customer service role:
– Advise customers when booking a hotel room
– Support in how to handle the website
– communication with hotels (e.g., if a customer can not meet the arrival date)
– Administration of feedback and guest comments
– Identification of suitable hotels for customers
– Ensuring and continuous optimization of the outstanding quality and service standards provided by the company

Your skills for this customer support job:
– Motivation, friendliness, communication skills, empathy and high service orientation
– Good German and English language skills, together with one of the following languages: Spanish, Croatian, Greek, Turkish or Persian
– Binding, friendly appearance and careful operation
– Good PC and MS Office skills
– Willingness to learn and further development through training and coaching

We offer you:
– Long-term full-time and part-time employment
– Fully paid training and coaching
– Further education, advancement and development opportunities
– centrally located jobs

Job Type: Full-time


  • German (Required)


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