Friday, December 14, 2018
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Legal Claims Specialist – MSC Cruises – Napoli, Campania


kaarwork MSC Cruises

The Legal Claims Specialist ensures an efficient claims service, in compliance with applicable laws and regulations,providing legal assistance on passengers’ claims and litigation matters.
  • Fluency in English (spoken and written);
  • Law Degree. Qualification as “Avvocato” is a preferred asset;
  • At least 2 years’ experience in commercial law firm or in-house legal department;
  • Experience in a multinational company in the travel/tourism or in other B2C industry is considered a plus;
  • Microsoft Office knowledge (Excel, Power Point, Word);
  • Ability to organize, prioritize and manage deadlines, in a fast paced, rapidly evolving and demanding industry and work environment;
  • Pro-active, customer oriented, flexible, adaptable, eager to continually learn;
  • Proven ability to work collaboratively in a cross-functional environment and communicate with people at all levels.
  • Processes passengers’ claims worldwide and ensures that the Company replies in compliance with applicable laws and regulations;
  • Investigates and evaluates if a claim is grounded;
  • Negotiates fair settlement of valid claims;
  • Monitors claims in litigation and their costs;
  • Keeps contacts and ensures links between the Company and the outside counsels;
  • Drafts notices of claims to Insurers (P&I Clubs) and follows up the recovery process of any money paid out;
  • Reports on handled claims and provides statistics which contribute to a periodic Risk Management Analysis.


Right to work in ItalyPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.


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