Groups Service Agent – MSC Cruises – München


KaarWork MSC Cruises

The Groups Service Agent handles groups inquires, coordinates framework programmes for groups and guarantees an optimal support for our partner groups.

  • Fluent English and German, oral and written. Any other language is considered an advantage;
  • Tourism apprenticeship and/or university degree with a focus on tourism;
  • First professional experience in the groups department of a tourism Company;
  • Good knowledge of touristic reservation systems;
  • Good knowledge of MS Office applications;
  • Distinctive service orientation;
  • High personal resilience, flexibility and self-initiative.
  • Sets up group requests in our reservation system and handles written and telephonic group inquires including transfers;
  • Coordinates framework programmes for groups on board together with the headquarter and the partner;
  • Pushes sales and counsels sales partners telephonically;
  • Administers allotments (increase, reduction or extension of options);
  • Issues invoices considering agreed terms;
  • Cooperates closely with the Business Planning & Pricing department;
  • Releases the distribution of travel documents.


Right to work in Germany

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.


Before applying for this position you need to submit your online resume. Click the button below to continue.

آژانس کار
نویسندهآژانس کار